FAQ & Shipping
If the answer to your question is not listed here, please email firstname.lastname@example.org
We try to respond to all queries within 48 hours, Monday-Friday.
How long will it take for me to receive my order?
We aim to process orders within 3-5 working days. During busy periods we may increase this processing time and will notify you if we do.
Can I track my order?
Yes. We use DHL as our courier service and you will be sent tracking information directly from them within 24 hours of your order being shipped.
I haven’t received my order, what do I do?
If your parcel hasn’t arrived after 3 working days of receiving your shipping notification, please check your tracking information supplied and contact DHL.
If you have further issues, please email email@example.com
Will I need to sign for my order?
Yes. If there is no-one at home, the driver will leave a calling card. If you have provided your mobile number or email address, DHL will send you a notification confirming this.
Can I add an item to an existing order?
Unfortunately this is not something our system allows us to do.
When your order has been shipped you will receive an email from DHL with your tracking information.
You can change your delivery details, or request to have your order left in a safe place/with a neighbour if you aren’t going to be home.
If you would like to return an item please email firstname.lastname@example.org within 14 days of placing your order. Tiny Rebel reserves the right to refuse a refund.
Any returned items will need to be returned in their original condition. Once the returned item is received and checked, we will process your refund within 3 working days. You will receive credit back into the same account you paid with within 5-10 business days.
If the item you have received is damaged or faulty we will require photographic evidence of any damaged goods.
If your items are damaged upon receiving the order, you reserve the right to refuse delivery. In this case, please inform the courier who can then arrange for the parcel to be returned for us to process your refund.
Tiny Rebel cannot accept responsibility for a failed delivery if you’ve provided an incorrect address or were unable to receive
If you would like to change the size of your item then please follow our returns procedure above. If it is a direct swap with no price difference, we will simply send you the new item upon receipt of the original. If there is a price difference, we will need to process a refund (as per the refund policy) and ask you to place a new order.
Please contact us to ensure alternate sizes are in stock.